Development of detailed pre-opening critical path, outlining all events and schedule requirements, from the pre-opening start date to the projects´s soft opening.
Development of training manuals, SOP training, pre-opening training countdown.
On-site training for the spa team, covering all core aspects, such as philosophy, introduction and service delivery, right up until the spa or resort launch.
Intensive simulation is provided to prepare the team for service excellence from day one.
Standardised job descriptions as required, aligned with overall concept and standards.
In coordination with the executive team and human capital department, assisting in the hiring of all spa team members.
Therapists don´t leave jobs, therapists leave spa managers
Award winning spa operator